Help & Faq

Smart Turkey Tours offers include enriching day tours and activities, meticulously crafted package tours, and engaging shore excursions. As a dedicated tour operator, we take pride in personally managing and operating all our tours, allowing us the flexibility to tailor each experience according to your preferences. Embrace the freedom to customize your journey with us. Our package tours and day trips can effortlessly be transformed into private if you upgrade your package, personalized experiences, ensuring that every moment of your adventure in Turkey is precisely as you envision it.

You can opt to fill out our contact form, allowing you to connect with our dedicated tour consultants. This personalized approach ensures that our team can assist you further in customizing your ideal travel experience.

You have the convenience of making payments using various secure methods, including credit cards, debit cards, PayPal, and Wise accounts. We offer flexible payment options to ensure a seamless and hassle-free booking experience for our valued customers.

If you require any changes to your booked tour, simply contact your local tour assistant. Share the modifications you'd like to make, and our experienced tour consultants will promptly handle and implement makeable updates for you, ensuring a seamless and tailored experience according to your preferences. Please note that, there might be the price differences according to the changes.

Our tour packages do not include international airfares. However, for select tour packages, domestic airfares may be included. To confirm the specifics, we recommend reviewing the 'Inclusions and Exclusions' section within the details of each tour package. This section provides comprehensive information about what is covered and what is not, ensuring clarity regarding the inclusions of domestic airfares in specific tour packages.

The visa requirements for visiting Turkey vary depending on your nationality. Many nationalities are eligible for an e-Visa (you can check in the e-visa.gov.tr), which can be easily obtained online before traveling to Turkey.

You can check the specific visa requirements for your nationality by visiting the official website of the Republic of Turkey's Ministry of Foreign Affairs or contacting the Turkish embassy or consulate in your country.
If you need to obtain a visa for your visit to Turkey and require assistance with the application process, reaching out to the nearest Turkish embassy or consulate would be the most appropriate step to take. They can provide you with the most current and accurate information regarding visa requirements, application procedures, necessary documents, and any other specific details related to your visa application.

The inclusions typically cover the services and items that are offered as part of the tour package without additional charges. These inclusions can vary based on the tour provider and the type of package offered, but they commonly include:

Accommodations: Our package tours include bed and breakfast basis accommodation in a category of your choice (3 stars, 4 stars or 5 stars).

Transportation: According to the tour package, it includes airport transfers, inter-city transportation (such as flights), and transportation for guided tours or excursions mentioned in the itinerary.

Meals: Some packages might include certain meals like breakfast daily and lunches during the full day tours. The specifics, such as the number of meals included and whether they are buffet-style or set-menu, can vary.

Sightseeing and Excursions: Guided tours, entrance fees to attractions, and excursions mentioned in the itinerary may be part of the package.

Tour Guides: Services of professional tour guides who provide information and guidance during sightseeing or specific activities.

Support and Assistance: Access to tour consultants or representatives who can provide assistance or guidance before and during the trip.

Certain Activities: Specific activities or experiences are excluded, such as a hot air balloon ride in Cappadocia or a Bosphorus dinner cruise in Istanbul.

It's important to note that tour packages usually have different inclusions and exclusions. The exclusions could involve expenses such as international airfares, optional tours or activities not mentioned in the itinerary, personal expenses, travel insurance, visa fees (if applicable), and gratuities.

Tour providers often outline both inclusions and exclusions in detail on each tour page or within the tour itinerary. If there are any uncertainties or unclear points about what is included or excluded, potential travelers are encouraged to contact the tour consultants or representatives for clarification before booking the tour. This helps in ensuring a clear understanding of what is covered in the package and what additional expenses might be incurred during the trip.

Our package tours typically include accommodation in hotels. We offer a range of options for your comfort, allowing you to select from a variety of hotel categories such as 3, 4, or 5 stars. Whether you prefer a more budget-friendly stay or desire luxurious amenities, we strive to cater to your preferences and ensure a pleasant and tailored experience during your journey.

Our tour packages generally include hotel bookings on a Bed and Breakfast (BB) basis, entailing that breakfast is included as a part of your hotel stay. Additionally, many of our full-day tours incorporate lunch as well. For the most accurate and detailed information regarding meal plans, we highly recommend checking the specific inclusion and exclusion sections of the selected tour package. This will ensure you have precise details on what meals are covered during your journey, allowing you to plan accordingly and enjoy a hassle-free experience.

Absolutely, we understand the importance of catering to diverse dietary needs and preferences. We strive to accommodate special dietary requirements such as vegan, vegetarian, gluten-free, or any other specific requests you might have. To ensure we meet your needs in your Turkey Tour effectively, it's crucial to specify your dietary requirements before the commencement of your tour. This allows us ample time to make the necessary arrangements and provide you with suitable meal options. Your satisfaction and comfort are paramount to us, and we're committed to ensuring an enjoyable and personalized experience tailored to your dietary needs.

Except for the specified exclusions, there are no additional fees or services.

Yes, we offer guided tours in both English and Spanish. Please note that while English tours are included in the standard pricing, there is a price difference for Spanish-speaking guided tours.

Our Turkey tours cover a wide array of attractions, including iconic landmarks such as Istanbul's Hagia Sophia, the ancient ruins of Ephesus, Cappadocia's stunning landscapes, and the surreal terraces of Pamukkale. Depending on the tour, additional activities like hot air balloon rides, Bosphorus cruises, and traditional Turkish cultural experiences may also be included.

Yes, we ensure there is free time built into most itineraries for independent exploration, shopping, or simply relaxing at your own pace.

Absolutely! We offer customized and private tours tailored to your group’s interests, preferences, and schedule. Whether you're looking for a personalized experience or a specific itinerary, we're happy to design a tour just for you.

When visiting Turkey, it's essential to be mindful of certain religious and cultural considerations to ensure a respectful and pleasant experience. Here are some key points to be aware of:

Respect for Islam: Turkey is predominantly a Muslim-majority country, and while it's relatively liberal compared to some other Islamic countries, it's essential to respect Islamic customs and practices. This includes being respectful when visiting mosques, dressing modestly, and removing shoes before entering religious sites.

Ramadan: During the holy month of Ramadan, which is observed by Muslims worldwide, visitors should be considerate. This period involves fasting from sunrise to sunset, and certain etiquette should be observed, such as avoiding eating, drinking, or smoking in public during fasting hours, especially in more conservative areas.

Language: While many people in tourist areas speak English, learning a few basic Turkish phrases like "hello" (merhaba), "please" (lütfen), and "thank you" (teşekkür ederim) can be appreciated and show respect for the local culture.

Cultural Sites: When visiting historical or cultural sites, follow the rules and guidelines provided. Some places might have specific rules regarding photography, behavior, or touching artifacts, and it's important to adhere to these regulations.

Food and Dining: Turkey has a rich culinary tradition, and trying local dishes is a delightful experience. However, be aware of dietary restrictions and etiquettes. Pork is generally avoided due to Islamic dietary laws, and during Ramadan, many restaurants might have different operating hours.

Respecting local customs, being mindful of cultural sensitivities, and showing appreciation for Turkey's rich heritage can significantly enhance your experience while visiting the country. If in doubt about specific customs or practices, observing and following the lead of locals or seeking guidance from tour guides can be helpful.

While we respect the privacy of our past clients, we encourage you to read the reviews and testimonials shared on Tripadvisor. These are genuine experiences from previous tour participants, offering insights into the quality of our services.

Yes, there are certain restrictions on bringing specific items into Turkey. Some of the restricted or prohibited items include:

Alcohol and Tobacco: There are limits on the amount of alcohol and tobacco products that can be brought into Turkey duty-free. Exceeding these limits might result in customs duties or confiscation.

Drugs and Narcotics: Bringing illegal drugs or narcotics into Turkey is strictly prohibited and can result in severe legal consequences.

Firearms and Weapons: Bringing firearms, explosives, and certain types of weapons into Turkey requires prior authorization and documentation. It's advisable to check Turkish regulations regarding this matter before traveling.

Protected Species: Endangered animals, plants, and products made from them are restricted or prohibited. This includes items such as ivory, certain furs, and products made from protected species.

Currency: There are limits on the amount of Turkish Lira that can be brought into or taken out of Turkey. There are also regulations on bringing foreign currency into the country. It's advisable to declare amounts exceeding the limit to customs officials.

Cultural and Historical Artifacts: Exporting antiques or items of cultural or historical significance without proper documentation is illegal. Make sure to obtain necessary permits if purchasing such items and intending to take them out of the country.

Food and Agricultural Products: Restrictions may apply to the importation of certain food items, plants, seeds, and agricultural products. Some items may require special permits or may be prohibited altogether due to agricultural regulations.

Before your Turkey Tour, it's recommended to check the official website of the Turkish Ministry of Foreign Affairs or contact the nearest Turkish embassy or consulate for the most up-to-date and detailed information regarding specific items that may have restrictions or prohibitions on importation. This ensures compliance with Turkish customs regulations and avoids any legal issues or confiscations at the border.

Smart Turkey Tours stands out for its personalized approach, attention to detail, and deep local expertise. Our small group sizes allow for a more intimate and immersive experience, ensuring that each traveler feels connected to the culture and history of Turkey. We also offer flexible itineraries, multi-language tour options, and custom-tailored experiences to suit your needs. Additionally, our highly knowledgeable guides go beyond typical sightseeing by sharing local insights and stories that truly bring each destination to life. With us, you’re not just visiting Turkey—you’re experiencing it authentically and in depth.